Thank you for submitting your refund request via e-mail. We are
experiencing an increase in customer e-mail as a result of our merger
and are working diligently to respond to all inquiries; however it could
take between 60 and 90 days to review your request. If this schedule
will not provide a timely response, please contact our Refund Department
directly at 480-693-6735. When calling, please have your 13-digit
ticket number available.
Thank you for choosing US Airways.