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You are now chatting with 'Reynold'
Reynold: Hi! Did you. . . 1) just submit a booking? 2) make a reservation some time ago? OR 3) want to make a new reservation ?
Me: Quixo Booking ID (last week) 301307
Reynold: Please hold while I retrieve your booking . . .
Reynold: How can I assist you regarding this booking?
Me: got to airport, said ticket was for a "Paper Ticket" which I did not have
Me: would not let me fly unless I bought another ticket
Reynold: Please hold on.. Let me check..
Me: was not happy
Me: had to buy another ticket
Me: would like my charge card refunded
Reynold: Checking on that..
Me: I can fax you the ticket I had to purchase at the counter
Me: I appreciate your help, thanks
Reynold: As per our record you have been issued Paper Ticket.
Reynold: Sorry..
Reynold: As per our record you have been issued E-ticketr Ticket.
Reynold: And there is no paper ticket issued for the itinerary
Me: that's not what the airline told me, they had no record of it
Me: I showed them the confirmation e-mail from you
Reynold: Please hold on..
Me: thanks
Me: still there?
Reynold: Please hold on. We are calling the airlines.
Me: thanks
Reynold: May I know what is the new ticket price which you have purchased at the airport
Reynold: ?
Reynold: Hello?
Reynold: Are you there?
Me: yes
Me: $249.20
Reynold: May I know what is the new ticket price which you have purchased at the airport
Reynold:
Me: would you like the ticket number
Reynold: May I also have the flight #'s of the itinerary which you have purchased at the airport?
Me: same as the one I got from you
Reynold: Flight #'s of the Outbound and the Inbound?
Reynold: okay
Reynold: is it for the same dates.
Me: yes
Me: seemed CRAZY at the counter
Reynold: Okay thank you
Reynold: I am giving all this information to the agent of the airlines to get the refund
Reynold: I am working on it
Me: great
Reynold: Sorry to keep you on hold
Me: thanks for all your help
Reynold: Please hold on
Me: no problem
Reynold: May I have the ticket # please ?
Reynold: which you have purchase with the airlines directly?
Me: Doc. # 4012184022413 from US Airways
Reynold: Please hold on..
Me: is this waht you are asking for?
Reynold: yes
Reynold: Please wait; the specialist in charge of this booking will assist you shortly...
Please wait while I transfer the chat to 'Philip'.
You are now chatting with 'Philip'
Philip: Hi there
Philip: I will be assisting you from now
Philip: So you have purchased the tickets directly from US Airways right?
Me: yes
Me: got to the airport
Me: thought the tickets I bought from you would get me on the plane
Me: they said I needed a paper ticket
Me: I showed them the email confirmation from you
Me: they said they had no record
Me: told me the only way I was flying was to buy a new ticket
Me: I was not happy
Me: I bought a new ticket
Me: I appreciate your help in getting me a refund (credit card cgargeback)
Me: I am working on it and aware of the situation.
Me: thanks
Philip: The airlines says that the ticket which was used was of the ticket which we have purchased the first time and the Merchant for that was Expedia.
Philip: The second time which you have purchase at the airlines directly from the USAirways was not used./
Me: It did have my name on it
Me: it was for the same flights
Me: why would I pay twice for the same tickets
Philip: yes same flights
Me: I did it because that's what the counter personel told me was the only way I was going to fly
Philip: But the ticket which you used for your travel was of the ticket which you purchased from us
Philip: please hold on
Philip: Let me complete that message which the agent of the airlines passed to me
Me: The ticket that I used was the one that the counter person issued me
Me: the e-ticket kiosk did not recognize me
Me: the service agent I dealt with tried to find out what was up, she made a couple of calls
Me: told me that ticket I bought from Qixo was for a paper ticket
Philip: The agent of the airlines said that the ticket which you have purchased the second time at the USAirways counter was not used and to get the refund for that ticket you need to call USAirways
Philip: And the # for the refund is 4806936735
Me: is this going to be a problem w/ them?
Philip: if you are not able to get through with that number then call the toll free # 18008357779/USAirways
Philip: It shouldn't any problem
Me: thanks for your help
Me: can I contact you if there is a problem
Philip: Because the agent informed me that the first ticket was used even thought you bought a second ticket.
Philip: If you any problem you can get back to us
Philip: But they informed us that the passenger has to call up as it was bought directly at the airport
Philip: Try calling this # first 4806936735/USAirways.
Philip: Is there anything else I can assist you with?
Me: I will call them now, can we stay on the line for a min. while I do that please
Philip: Okay
Philip: But inform them the situation and give the both the ticket #'s
Philip: and enquire which was used.
Me: getting a total run a round
Me: lots of hold time
Me: now an automated request for me to fax
Me: can you email something to me that I can fax to the to clear this matter up
Philip: We dont have the fax #
Philip: You need to get the fax #
Philip: It is best you speak to the agent and do accordingly
Philip: USAirways agent
Philip: Didn't you speak to them?
Me: no
Me: tried both numbers
Me: stayed on a hold A LONG time
Philip: Earlier when i called even i was on a long hold
Me: evedintly your or someone in your offive WAS on the phone with them. . . while I was hold with you
Me: 48 min. on hold?
Me: this is getting rediculous
Me: will you help me resolve this please
Philip: It is best you speak to an agent.
Me: and how should I do that?
Philip: I spoke to the agent but they wanted to speak directly to the passenger
Philip: as you have purchased this at the airport directly.
Me: so you can't help me, that's what your saying?
Philip: I have given you two phone # of USAirways
Me: I have tried both for almost an hour
Philip: Please hold on while i try
Me: thanks
Philip: May i have the confirmation # for the ticket which you have purchased at the airport?
Me: document #?
Me: 4012184022413
Philip: Airlines confirmation #
Philip: and not the ticket #?
Me: don't see one on the ticket I bought there
Me: I do have from from the Qixo confirmation email
Philip: The ticket # which you have given is for the confirmation # which we have issued as per the airlines.
Me: My ticket # from you IS different
Philip: The qixo confirmation # and the ticket # which you have given belongs to one and the same ticket
Philip: yes
Me: I see no confirmation # on the ticket I bought at the counter
Me: can I fax it to you?
Me: or them?
Philip: They gave you a different ticket # but the confirmation # which we have given is the one you have used
Me: So I have bought the same ticket twice. . . . back to square 1
Philip: It will do not good by sending a fax to us
Me: are you talking to them?
Me: can they call me?
Me: I would very much like to be done with this
Philip: What the agent says that you need to check your credit card statement and get the charges along with the reference # or ticket # which is shows
Me: hold on I can get that
Philip: When you purchase another ticket the airlines will issue a confirmation #
Me: I have a hard copy reciept with no Conf. #
Philip: Please check your credit card statement and the get the charges and the reference # on it and call the airlines and let them
Philip: The phone number for US Airways is 1-800-327-781
Philip: Please try calling the above #
Me: 781?
Me: missing a number
Philip: Nothing is missing
Philip: Please call the above #
Me: I am getting the feeling that I should just dispute my charges from both you and the airlines with my credit card company
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